Other services that can help

Other services that can help

Mental health services

The Department of Health is responsible for publicly funded mental health services.

They have a list of mental health service providers, who can provide advice and referral information.

Other services that may be able to help you are:

  • The Mental Health Complaints Commissioner is a dedicated specialist complaints body which investigates and endeavours to resolve complaints about publicly funded mental health service providers.
  • Mind Australia which provides a range of referral, community and residential services. Call 1300 286 463 for assistance.
  • Mental Illness Fellowship a free and confidential service that provides mental health information, support and referral advice. Their phone advice line is staffed by trained volunteers who have personal experience of mental illness. Call (03) 8486 4222 for assistance.
  • Victorian Mental Illness Awareness Council (VMIAC) the peak Victorian non-government organisation for people with lived experience of mental health or emotional issues. VMIAC’s work includes providing information, mutual support and self-help, individual, group and systemic advocacy, research and evaluation, and education and training.
  • Support for Indigenous people: Victorian Aboriginal Community Controlled Health Organisation
  • Kids Helpline a free, 24 hour counselling service for young people aged 5-25 years. Counselling is offered by phone, email and over the web
  • Lifeline24-hour crisis support and suicide prevention services. Call 13 11 14.
  • Mensline national telephone and online support, information and referral service, 24 hours a day, for men with family and relationship concerns. Call ​1300 78 99 78
  • Families where a Parent has a Mental Illness (FaPMI) is a program that aims to reduce the impact of parental mental illness on all family members through timely, coordinated, preventative and supportive action within adult mental health services.

Other support services

Services for people who are or have experienced family violence and/or sexual assault:

Support with drug and alcohol addiction

  • Directline is a 24 hour telephone counselling, information and referral service for people wanting to discuss any alcohol or other drug related services. Call 1800 888 236.
  • Youth Support and Advocacy Service Call 1800 458 685 for free confidential help.

Complaints about your mental health treatment

Our service can support you to have more say over your treatment, but other services can assist you to make a complaint about your mental health treatment:

  • The Health Services Commissioner helps people with concerns about their health service providers, including privacy of health information.
  • The Victorian Ombudsman enquires into or investigates administrative actions taken by a government department, public statutory authority, or any member of staff of a municipal council.
  • Community Visitors are volunteers who monitor and report on the adequacy of services provided in mental health services.

If you have not been treated fairly by the police you can make a complaint about police.

You can also make a complaint about harassment or discrimination, if this has happened to you.

Legal services

Victoria Legal Aid has free information about the law and legal problems such as family breakdown and family violence, child support, Centrelink problems, fines and criminal matters. Victoria Legal Aid lawyers may also be able to providerepresentation at Mental Health Tribunal hearings.

Your local community legal centre can give you legal information and advice. Most services are free.

The Law Institute of Victoria can refer you to a private lawyer who can give you legal advice and represent you in court.

The Mental Health Legal Centre provides a free and confidential legal service to anyone who has experienced mental illness in Victoria where their legal problem relates to their mental illness.

You can also find a private lawyer near you through the Law Institute of Victoria’s Legal Referral Service. All law firms included in the Legal Referral Service provide a free 30-minute interview. If you book an interview, write your questions down beforehand, so you get as much out of the free 30 minutes as possible. If you discuss getting further help from the lawyer, make sure you know how much it will cost.

Guardianship and administration orders

The Office of the Public Advocate is an independent statutory office, working to promote the rights, interests and dignity of Victorians with a disability. It provides advice about advocacy, guardianship, powers of attorney, and consent to medical and dental treatment.

If people aged over 18 are not able to make reasonable decisions about themselves, their circumstances, or financial and legal affairs because of their disability, the Guardianship List of the Victorian Civil and Administrative Tribunal oversees the process of appointing a substitute decision maker.

Making an application to the Guardianship List should be a last resort if families, friends or service providers cannot agree on a person’s best interests.