Applying for the NDIS

Everyone who applies for the NDIS must meet eligibility criteria. These include age, residency and disability requirements. To find out more about the eligibility criteria, visit the What is the NDIS?(opens in a new window) section of this toolkit.

My NDIS contact

To begin the process of applying for the NDIS, you can call the NDIA National Contact Centre. They will refer you to an NDIS local area coordinator (for people aged 9–64) or early childhood partner (for people under 9). NDIS partners are community-based organisations the NDIA funds and works with to help deliver the NDIS in some parts of Australia.

NDIS local area coordinators or early childhood partners can help you learn about the kinds of services and supports available to you. This person will be your main point of contact throughout your NDIS journey. They are called ‘my NDIS contact.’

If you are in a remote or very remote area, have complex support needs, are a young person in residential aged care, or are in a hospital or justice setting, you will instead be contacted by the NDIA, who will act as your NDIS contact.

Your NDIS contact can help you make connections to supports in your community, even if you are not eligible for the NDIS.

If you think you might be eligible for the NDIS, your NDIS contact can help you apply.

Access request form

To apply for the NDIS, you will need to complete the access request form, or verbally request access to the NDIS. To do this you can:

• call 1800 800 110 and you will be connected in with a My NDIS Contact to help you apply
• download the Access Request Form and submit it yourself
• contact your local NDIA office
• visit your NDIS local area coordinator.

What do I put on the access request form?

You will need to provide your:

• full name
• date of birth
• gender
• country of birth
• citizenship
• residence
• contact details
• parent, legal guardian, or nominee representative details (if applicable)
• carers and family members details if applicable
• information about your disability.

If you are currently homeless, you can ask a community organisation to use their postal address on the form.

You will also need to give the National Disability Insurance Agency (NDIA) permission to collect your personal information. This can be from other people or organisations, including Centrelink if applicable.

You will need to provide evidence about your disability with your Access Request Form. This can take some time.

If you need further help to apply, in Victoria there are mental health community organisations that can help you to access the NDIS. If you are in another state, you can do an internet search to find organisations that could help you apply.

Some organisations you can contact in Victoria are:

• Neami National
• Each
• ACSO
• CoHealth.

You could ask for help from the people in your life. You can use the Who will support me?(opens in a new window) section of this toolkit to help you decide who could support you.

What if I need help with communication?

If you need help with English, call the Translating and Interpreting Service (TIS) on 131 450.

If you have need assistance with hearing or speech, you can:

• Call the NDIS teletypewriter service on 1800 555 677
• Call the NDIS Speak and Listen service on 1800 555 727
• Visit the National Relay Service website to use their internet relay service.

Functional capacity means how your mental health affects your life on a daily basis. You need to prove this to the NDIS to gain access and identify what support you need.

To do this, spend time thinking about how your mental health impacts your life. You can talk to people you trust to see what they notice. This could be family members, people that support you, or friends. You could keep a diary. Each day, note what activities you do, what you find difficult, and what support you get. It's important to think about how they are related to your mental health issue.

What are the NDIS Activity Domains?

The NDIS uses the term 'Activity Domains' to refer to areas of your life where you experience difficulty with activities. To gain access or supports under the NDIS, you must link your functional capacity to the NDIS Activity Domains. This table shows examples for each of them.

You can answer the questions in the Worksheet - Applying for the NDIS to understand how your psychosocial disability impacts your life.

The supporting evidence you provide must address the eligibility criteria. You will have to prove that your mental health issue:

• has caused difficulties in your everyday life
• will mean you need support permanently
• has substantially reduced your ability to do everyday activities.

To do this you will need to provide information about:

• diagnosis or diagnoses
• medication you are currently taking
• therapies you are currently engaging in
• any medication or therapies you have tried in the past.

The NDIS will look at medication or therapy that is appropriate or clinically indicated for your mental health issue. This means that if there's something you haven't tried, the NDIS will want to know why. For example, it may not be appropriate for your particular mental health issue.

How do I ask for supporting evidence?

You can make an appointment with your clinician so that they can provide supporting evidence. When preparing for your appointment, you can use the IMHA self-advocacy model to help you let people know what it is you want. You can book in longer appointments so you have enough time. When attending your appointment inform your clinician what they need to include in your supporting evidence.

There are many ways to provide supporting evidence. You can submit the NDIS Evidence of Psychosocial Disability form as evidence. This form has two sections. Your most appropriate clinician must complete one section. A support worker or someone who knows you well completes the other section. This form makes it easier for people with a psychosocial disability and supporters to collect evidence.

What are some examples of supporting evidence?

• Medical reports, tests, and assessments
• Letter from your general practitioner (GP) or psychiatrist
• Psychologist reports
• Social worker reports
• Occupational therapy reports
• Hospital reports
• Mental health plans
• Functional assessments such as the Life Skill Profile, the HONOS, and the WHODAS 2.0.
• Carer statements – Tandem Carers have some great online tips for writing carer evidence.

Think about getting supporting evidence from an occupational therapist. They write their assessments in a way that the NDIA like. You can ask your doctor about getting a chronic disease management plan. This may cover the cost of an occupational therapist appointment.

Before submitting your supporting evidence

• Check it for recovery language. The NDIA focuses on what you struggle to do or need support to do
• Be aware that the NDIS doesn't recognise substance use as a mental health issue and therefore this doesn't meet the criteria for the NDIS. Instead gather evidence to show that the support you need is because of your mental health issue. A neuropsychiatrist or neuropsychologist can do this.
• If using old reports make sure they make your application stronger

When submitting your supporting evidence make sure you keep your own copies.

You may have come across the phrase 'nothing about us, without us'. Many people feel uncomfortable when someone writes about them without their own input. So, it is important to think about how the documentation you give the NDIS reflects your voice.

To co-create means to create something by working with one or more people. This could be a GP, psychologist, social worker, friend, carer, family member, kin, or other supports. It is important to understand that the person writing the documentation may not be prepared to change what they’ve written. In this case, ask if you can have something you’ve written included.

Benefits of co-creating documentation

The concept of co-creating documentation is very new. This means your clinician or support person might not be familiar with it. You could talk over this list of benefits with them to help them understand. Co-creating documentation can help you to:

• feel empowered
• build a stronger relationship with the clinician or support person
• increase the accuracy of your documentation
• identify what is working for you and what is missing from your support.

Challenges of co-creating documentation

Creating documentation in partnership can be difficult. Some challenges are:

• unfamiliar professional terms, abbreviations, or language
• reading sensitive information
• mistakes, errors, or missing information
• too much or too little detail
• differences of opinion about diagnoses or treatment
• reading surprising, confusing, or upsetting information.

You can refer to the My identity and keeping myself safe(opens in a new window) section of this toolkit for support with these challenges.

Tips for co-creating documentation

Before self-advocating to co-create documentation, think about what is important to you and what needs to be in the documentation to meet the NDIS access requirements.

It is important to think carefully about the information you share with the NDIS. There may be some things that you don’t feel comfortable sharing. To help you decide, you can ask yourself if the information is relevant to your application. Also, does it strengthen your application. Answering these questions can help you decide whether you will share the information or not.

You can use the Worksheet - Applying for the NDIS to help you with this.

Applying for the NDIS can have an emotional impact on you.

The NDIS access process focuses on the functional impact of your psychosocial disability. This means it looks at what your disability prevents you from doing. When you see information presented in this way, it can have an emotional impact on you because it can make you feel disempowered.

Mental health documentation usually focuses on recovery and what your strengths are. When applying for the NDIS, these two ways of looking at your disability are in conflict.

Sometimes reading information about yourself can bring up past trauma and emotions. When collecting evidence, keep in mind that you can:

• give yourself as much time as you need
• let people who support you know that this might be a difficult time for you
• put things in place that will provide you with support.

Emotional barriers

Many people experience emotional barriers when applying for the NDIS. It can be useful to know that you are not alone in how you are feeling.

The Victorian Mental Illness Awareness Council (VMIAC) has identified some of these barriers:

• Anxiety and fearfulness of rejection and of losing support you've had in the past.
• Frustration and anger about having to go through a lengthy process to get support.
• Shame and self-criticism associated with your mental health issue increase.
• Despair and hopelessness associated with your experiences in the past.
• Feeling overwhelmed by the many steps involved in applying for the NDIS.

All these feelings are valid and it is important to take time to acknowledge them. It may be helpful to know that once accepted onto the NDIS, it is likely to be for life. Even though the access process is challenging, it only needs to happen once. Reminding yourself that once on the NDIS you can focus on your recovery can help to overcome these feelings.

You have the right to ask for support to apply for the NDIS. Find out more about how to get help applying.

The NDIS is a voluntary scheme. You have the right to choose which supporting evidence you use to support your application.