You can make a Freedom of Information request if you want to:
- access documents held by Independent Mental Health Advocacy
- change personal information that we hold about you.
What documents you can access
You can get copies of any documents from Independent Mental Health Advocacy if the document:
- is not already publicly available (for example in a library or on a public register)
- is not considered an ‘exempt’ document.
All requests will be considered on a case-by-case basis in accordance with the Freedom of Information Act.
Making a request
As Independent Mental Health Advocacy is a service delivered by Victoria Legal Aid, requests for documents under Freedom of Information laws are handled by Victoria Legal Aid’s Freedom of Information officers. To make a Freedom of Information request, it must be:
- clear and unambiguous – we can help you if you are not sure how to make your request.
We will make a decision on your request as soon as possible and within 45 days.
Your request must be accompanied by a $27.20 application fee, or evidence you qualify to have the fee waived due to hardship. For example, a copy of a health care card will suffice as evidence of hardship.
Changing your personal records
We do our best to make sure our records are accurate, but sometimes there may be mistakes in the documents or information we hold about you. You can ask to have this information corrected if it is wrong, incomplete, out of date, or would give a misleading impression.
To change your personal information you must still apply in writing, but you do not have to pay a fee.
If you are unhappy with our decision
If you are unhappy with how we have handled a request for information you can contact us to discuss your concerns. If this does not resolve your concerns, see the to find out how to make a complaint or seek review of our decision.
For more information contact:
Reviewed 01 December 2021