How to contact us if you have hearing or speech difficulties
You can also contact us using the National Relay Service (NRS). The NRS uses specially trained contact centre staff called relay officers. Relay officers act as the central link between people who are deaf, hard of hearing and/or have a speech impairment, and the person or organisation they are calling. A relay call allows you to communicate with another person while they use the phone, even if you can't hear or use your voice.
Depending on your particular needs, you can choose one of the following relay call options.
This service is free apart from your normal internet connection. Calls can be made using:
- the and entering as the number you wish to call
- through either Windows Live Messenger (formerly known as MSN) or AOL (AIM)
- if you have an internet connection.
Your call is answered by a relay officer. This relay officer will contact us on your behalf. If you can’t speak, the relay officer can become ‘your voice’ and read out your conversation. If you’re unable to hear, the relay officer can listen to the response from us and type it back for you to read.
All calls are confidential, and relay officers must respect your privacy.
Speak and listen users
Text message users
Video relay users
Other services for people with hearing or speech difficulties
Reviewed 09 October 2023